• We are an independent hearing clinic.
  • We are not owned, partly owned, or in any form of partnership with any hearing aid company.
  • We are not part of a national company or chain of clinics. 
  • We don't solicit clients, most come through referrals and word of mouth.
  • We believe in not only improving our patients’ hearing and communication skills, we also aim to improve their quality of life.
  • We believe that hearing aids should be just one part of a holistic, ongoing communication management plan. Hearing aids are only fitted when necessary and continued management and service is always provided after fitting.
  • Hearing aids are prescribed and fitted based on the client's needs, and not because of any obligation or incentives from hearing aid companies.
  • Contrary to current marketing practices, we do our outmost to ensure patients leave with better hearing and listening, not just with devices. 
  • More than 98% of our hearing aid clients are ‘very satisfied’, based on an independent national hearing aid survey (EARtrack). One of the many ways we achieve this is by working towards realistic expectations.
  • We don't practice, test and forget. Instead we provide extended feedback and recommendations for further testing and/or management
  • We support patients as they adapt to hearing aids by encouraging as many return appointments as needed. This is free for the first 12 months.
  • We provide assistance free of charge (clinical, therapeutic, and technical) until there is mutual satisfaction that the best possible level of speech clarity and communication has been achieved.
  • Hearing rehabilitation is our specialty and extended to all with new or old hearing aids at no extra cost.
  • We see many ‘unsatisfied’ hearing aid clients for a second opinion. We don't simply re-fit them with new expensive hearing aids. We rehabilitate them.
  • As an independent practice our prices are fair and usually below the industry average.
  • Our free/no extra cost services and low prices are sustained through the high patient statistician rate and subsequent word of mouth referrals.